Contact information

Contact Information

Thanks for stopping by! We believe in old-fashioned accountability here at Used To Work. Whether you have a question about our ingredients or need help tracking down a package, we are here to help.

To keep things running smoothly on the farm, we handle our support primarily through email and text messaging. This allows us to keep our hands in the soap-making and still get back to you with all the details you need.

Get In Touch

  • Trade Name: Used To Work

  • Legal Entity: Paul Brown (Sole Proprietorship)

  • Customer Support Email: paul@usedto.work

  • Customer Support Phone: 212-234-5687 (Text/SMS Support Only)

  • Business Registration (EIN): 45-9099090

Mailing Address & Workshop

Should you need to reach us by mail or send a return (after checking our Return Policy), please use our workshop address:

Used To Work 123 Any St Anytown, MA 12345 United States

Response Times

We generally respond to all inquiries within 1–2 business days, Monday through Friday. If you reach out over the weekend, we’ll get back to you first thing on Monday morning once the morning chores are done!

Note to Merchant Platforms: Used To Work is a handmade soap and lotion brand owned and operated by Paul Brown in Anytown, MA. All payments and transactions are processed securely under the legal name Paul Brown.